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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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1 Q. The History screen looks different now and I can't find where to circle takes. How do I circle a take? Posted 10/27/2026 Script Dept
2 Q. After restoring my iPad, MovieSlate crashes every time I tap Settings, so I can't get to Restore Purchases for my Script Dept subscription. How do I get running again without deleting the app? Posted 10/27/2026 Troubleshooting
3 Q. I started logging takes under the wrong DAY (it defaulted to Day 01 instead of Day 10). How do I fix the day number without losing anything, and how do I correct the progress report totals? Posted 10/27/2026 Script Dept
4 Q. What has changed in MovieSlate 27.0? Posted 10/20/2026 Release Notes
5 Q. The email address on my MovieSlate Cloud account no longer works. Can I change it to a different email? Posted 09/29/2026 MovieSlate Cloud
6 Q. Support told me a fix is available in a newer release. How do I find out which version of MovieSlate is installed on my iPad, and how do I make sure I'm on the latest one? Posted 09/13/2026 General
7 Q. My LTC timecode cable or headphone-jack adapter worked fine with MovieSlate on my older device, but since updating to a current version of iOS it no longer feeds timecode into the app. What changed? Posted 09/07/2026 Timecode Sync
8 Q. I still use MovieSlate 7 and just bought an Atomos UltraSync Blue. Can I jam sync MovieSlate 7 from it over Bluetooth, or do I need MovieSlate 8? Posted 09/07/2026 Bluetooth Device Sync
9 Q. Does MovieSlate's Wi-Fi recorder sync work with my Sound Devices MixPre-10 II or Scorpio? Which Sound Devices mixer/recorders are actually supported? Posted 09/05/2026 WiFi Device Sync
10 Q. Are there any upcoming Black Friday sales or major discounts on MovieSlate, the perpetual Pro Features purchase, or the subscriptions? Posted 09/05/2026 Sales
 262 FAQs found
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