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Frequently Asked Questions

We know you have them, here are answers to the common ones.

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SORT: Question Date descending Topic
31 Q. Can you refund my purchase? Posted 07/30/2020 Sales
32 Q. How many backups do I get with the free level of service? Posted 07/30/2020 MovieSlate Cloud
33 Q. How do I start the free trial of Pro Features or Script Dept? Posted 07/30/2020 Pro Features
34 Q. We want to log and note non-scripted scenes, like B-roll. How can we log these scenes without them being counted in the scene count totals but still have them appear in our Editor's Log? Posted 07/30/2020 Script Dept
35 Q. I'm having trouble syncing my Timecode Systems' UltraSync BLUE with MovieSlate, how do I pair? Posted 07/30/2020 Timecode Sync
36 Q. How do I cancel my subscription? Posted 04/29/2019 Pro Features
37 Q. MovieSlate is slow when working with my scripts, is there anything I can do to make it faster? Posted 10/09/2018 Script Dept
38 Q. What is QuineBox™IoT? Posted 12/09/2017 Documentation
39 Q. How do I upgrade to MovieSlate 8? Posted 07/20/2017 Sales
40 Q. When I tap the clappersticks to start a shot, there is no sound from MovieSlate. How do I get the clapper and other sounds to work? Posted 07/01/2017 Troubleshooting
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